NT SCALES COVID-19 PROCEDURES
North Texas Scales is taking every precaution to protect our team, vendors, and customers during this time. We are doing our part to prevent further spread of Covid-19 by adhering to the local and federal recommendations.
We want you to know that we are open and continue to provide ongoing service to keep your scales calibrated and in compliance. Our Service Team has been instructed to maintain a vigilant sanitary routine of cleaning and disinfecting all equipment, work areas, vehicles, as well as consistently washing their hands and avoiding close contact with others when possible.
Communication Is Key
For our team to provide you with the best service possible, it is important that we continue to communicate effectively. We want to take care of everyone in a timely manner, so it’s critical that we know ahead of time if you are unable to keep a previously scheduled service appointment, or if you would like to reschedule. Service repairs and emergency calls will take priority, followed by out of, or soon to be out of, compliance calibrations, followed by routine service agreement appointments.
If you need service, we are requesting that you:
A) Allow limited people in the vicinity while our tech is working
B) Maintain social distancing
C) Disclose any known exposure risks on location or otherwise.
Scale Drop Off / Pick Up & Delivery
We are also making arrangements to either schedule a pick-up and delivery service or drop off service for those who wish to keep outside visitors from entering your building right now.
We will be calling customers at least 24 hours ahead of time to confirm appointments. If you are unable to confirm, please understand that we will have to reschedule. We will also at that time communicate the above-mentioned requests, and respectfully ask that you accommodate.
We’re Here to Help
North Texas Scales is proud to serve in the Great State of Texas, and we are confident in the ability of our fellow leaders and community members to do what it takes to quickly eliminate this unprecedented threat.
We are here to do our part in helping you keep your business running smoothly if there is anything we can do to help, do not hesitate to reach out at